Shipping & Returns Policy
Effective Date: 07/05/2026
Thank you for choosing SalamPrint. This Shipping & Returns Policy explains how production, shipping, pickup, returns, refunds, and reprints work for orders placed through our website.
1. Order Processing
Most SalamPrint products are custom printed after your order is placed. Production time depends on the product, quantity, finish, file quality, and order details.
Production does not begin until payment is received and all required files or order details are provided.
2. Production Time
Production times vary by product. Standard orders are usually completed within a few business days, but some products may require more time.
Rush or same-day options may be available for select products. Availability is not guaranteed and may depend on product type, quantity, and current workload.
3. Shipping
SalamPrint offers shipping within the United States.
Shipping times are estimates and may vary depending on the carrier, destination, weather, holidays, or other delays outside of our control.
Once an order is handed to the shipping carrier, SalamPrint is not responsible for carrier delays, missed delivery attempts, or incorrect shipping information provided by the customer.
4. Local Pickup
Local pickup may be available for certain orders.
If pickup is selected, we will notify you when your order is ready. Please wait for confirmation before coming to pick up your order.
5. Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
SalamPrint is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us, the customer may be responsible for additional shipping costs.
6. Damaged or Missing Orders
If your order arrives damaged, defective, or with missing items, please contact us within [insert number of days, such as 3 or 5 business days] of delivery.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A clear description of the issue
We will review the issue and may offer a reprint, refund, replacement, or store credit depending on the situation.
7. Custom Print Returns
Because most SalamPrint products are custom made, we generally do not accept returns for:
- Customer design mistakes
- Spelling or grammar errors in uploaded files
- Low-resolution images
- Incorrect size, quantity, paper, or finish selected by the customer
- Color differences between screen and print
- Change of mind after ordering
- Orders approved through a proof
Please review your order carefully before submitting it.
8. Reprints and Refunds
If the issue was caused by a SalamPrint production error, we may offer a reprint, refund, replacement, or store credit.
Examples may include:
- Wrong product printed
- Wrong quantity shipped
- Major printing defect
- Significant cutting or finishing error
- Damage caused before shipping
All claims are reviewed case by case. SalamPrint may request photos, returned products, or additional details before approving a resolution.
9. Color and Print Variation
Printed colors may not exactly match what appears on your screen. Different screens, paper types, finishes, and printing methods can affect the final result.
Small variations in color, trimming, alignment, folding, or finish are normal in print production and are not considered defects unless they are clearly outside normal production standards.
10. Order Cancellations
Orders may only be cancelled if production has not started.
Once an order has entered production, it cannot usually be cancelled, refunded, or changed.
If you need to cancel or update an order, contact us as soon as possible.
11. Lost Packages
If tracking shows that an order was delivered, but you did not receive it, please check with the carrier, neighbors, household members, or building office first.
SalamPrint will help review the issue, but we are not responsible for packages marked as delivered by the carrier.
12. Contact Us
If you have questions about shipping, returns, damaged orders, or reprints, contact us at:
SalamPrint
13530 Michigan Ave. STE L3
Dearborn, MI 48126
Email: info@salamprint.co
Phone: (313) 213-8044